Absolutely not. There are no lock-in contracts.

The size and condition of your home will determine how many hours are required. There is no such thing as a typical home, or typical homeowner. Every home will have different areas that require cleaning, floor types, number of rooms, pets/no pets etc. That’s why we always suggest you guide our cleaners as to your priority areas. Services are hourly and the completion of each task depends on the total hours booked.
We don’t believe in ‘fixed price’ quotes, as they are too rigid, rather, we will set an agreed upon hourly rate. This format allows the freedom to choose what, and where, we will clean, and enables you to always stay within your desired budget.
And if you need extra cleaning done, or require something special, you increase the number of hours – simple! Total hours booked equals total payment due.
Not sure how many hours your cleaning task will need? To help our clients, we’ve prepared an information sheet on duties and hours. You’ll find that information sheet by Clicking Here.

Our team of professional cleaners are hand-selected and know their vocation. Because we know how efficient and thorough our cleaners are, we don’t need to waste your valuable time on home-visit quotes.
Step one: You book us.
Step two: You instruct your cleaner on what needs to be done.
Step three: You sit back, or go for a coffee with a friend, while we complete the task.
Step four: You return to a gleaming home & pay the EXACT agreed amount determined by the hours you booked.
Everything is set out, clear and straightforward. We don’t charge hidden fees, or ‘administrative charges’ – we charge a flat, easy to understand, simple to calculate, hourly rate. That’s it. If you book one of our cleaners for 3-hours, you pay for 3-hours, if for 5, you pay for 5-hours. No mess, no fuss, no confusion.
If you’d like more information, please see our  detailed explanation on the benefits of choosing hourly rates over a set price.

Cleaning is usually carried out by one person.

Absolutely! If you book a Regular Clean, you will be assigned the same person you have come to know and trust. In the event your cleaner unable to attend, we will contact you to arrange temporary a replacement cleaner, with your approval.

That’s your choice, however it’s not necessary for you to be present when your cleaner arrives. If you’re not going to be home to let the cleaner in, you can make a prior arrangement for your cleaner to collect the house-key from a pre-determined place on your property. Many of our clients prefer to invest in a key combination safe. It’s an ideal way to ensure your cleaner has access to your home, but no one else does. It’s also our preferred, and recommend, key-access method.
When the job is completed, your cleaner will return the key back to its same location, or if preferred, your cleaner can also leave the key inside your home and lock the front door upon exiting.
At the time of your first booking, you may wish to take the opportunity to meet your cleaner and walk them through your home. You can also use this occasion to show them where your house key is to be left, on the days you will not be home.
If you would like to read more about when the cleaner will arrive & how to provide access please Click Here.

We understand that things change, or unique situations arise, and you may need to change your appointment day/time. If you need to change, or cancel your scheduled cleaning appointment please contact us as soon as practicable so that we can re-book your clean, and/or allocate you a suitable cleaner, for your new time spot.

Yes, we now proudly service outer suburbs of Melbourne, extending our commitment to delivering top-notch house cleaning services. However, please be aware that cleaning services may vary by location in these outer areas, and not all of our offerings may be available. We believe in maintaining the quality of our house cleaning services, and this expansion allows us to cater to more clients while still upholding our reputation as Melbourne’s best house cleaning service. To determine the specific cleaning options available in your area, please use our Postcode Checker.

Absolutely! You can purchase gift cards which will be emailed to the recipient instantly. You can purchase gift cards here.

Our cleaners are not to be given client keys, for security purposes.

If you’re unable to be home when the cleaner arrives, we have a procedure in place. Please refer above, to ‘Do I need to be home when the cleaner comes?’ for our policy on cleaner access when our client isn’t home. If you would like to read more about when the cleaner will arrive & how to provide access please Click Here.

Your cleaner will bring all the required cleaning products for your appointment, however, for hygiene purposes, your cleaner will use your vacuum and mop. Using your equipment is essential to prevent cross contamination. If you would like to read more about products and equipment please Click Here.

Payment is made directly to your cleaner, after completion of the service, and not to Inner Melbourne Maids, via cash or bank deposit.

For NDIS, Veteran Affairs, insurance and aged care recipients, your cleaner will invoice your provider for payment.

All our cleaners can provide a receipt for their cleaning services. If you would like a receipt after each clean, please advise your cleaner.

Yes. If for any reason you are unhappy with your cleaner, please contact us ASAP. After determining why your cleaner wasn’t suitable, we will assign you a better matched cleaner. Client satisfaction is the cornerstone of our business.

Every single one of our cleaners must pass a set of rigid selection criteria before being registered with us. Our lengthy selection and registration process begins with a pre-interview, quality and high standard of work confirmation check, procedures and protocols check, cleaning experience confirmation, character assessment and finally, they are police checked. You can rest assured all of our cleaners are trustworthy, reliable and experienced.

You will never be overcharged if your cleaner runs out of time. Your cleaner will only clean for the duration of hours that you have booked. All Services are hourly and the completion of each task depends on the total hours booked. The total hours and appointment price is always confirmed with you during the booking process so there are never any surprises. Unless you agree to increase the hours of an appointment, the total appointment price will not change.