When will my cleaner arrive & how will I provide access?

A typical schedule for a cleaner consists of multiple clients booked in any one day. This means your cleaner is likely to be travelling from another client to come to your job. Sometimes it is difficult to commit to an exact arrival time (apart from the very first appointment in the morning). The cleaners frequently experience variables such as travel time and the completion time of previous appointments which can affect their arrival time to your appointment. The cleaners service homes between the hours of 8:00 a.m and 5:00 p.m and will strive to be at your home within a 2-hour window from the time given to you.  Our cleaners appreciate your flexibility. When possible, please allow for an open time frame rather than an exact arrival time.

We understand that sometimes you may not always be home to let your cleaner in. In this event you may leave a key in a lockbox or another safe place for your cleaner to gain access. Clients who utilise a lockbox provide a greater level of ease to their cleaner as this removes any potential issues of accessing your home upon arrival.

If requested we will endeavour to change your spot with your cleaner to suit your schedule so you can be home. This request however is challenging to accommodate for. The cleaners schedules are generally fully booked out or they may have a couple of spots available and this may not suit the client’s schedule. For this reason if possible we recommend you keep your original spot with your cleaner and provide access to them with a key if you won’t be home.