All content published and made available on the innermelbournemaids.com.au website (‘the Site’) is the property of INNER MELBOURNE MAIDS PTY LTD. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
The Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked on the Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.
INNER MELBOURNE MAIDS PTY LTD and its directors, officers, agents, subsidiaries and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site. By using the Site, you understand that the contents displayed on the Site are for informational purposes only and that INNER MELBOURNE MAIDS PTY LTD cannot be held liable for information displayed on the website.
Except where prohibited by law, by using the Site you indemnify and hold harmless INNER MELBOURNE MAIDS PTY LTD and its directors, officers, agents, subsidiaries and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of the Site or your violation of these Terms of Use.
These Terms of Use are governed by the laws of the State of Victoria, Australia.
If at any time any of the provisions set forth in these Terms of Use are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms of Use. All other provisions will not be affected by the removal and the rest of these Terms of Use will still be considered valid.
These Terms of Use may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way the Site operates. By using the Site, you agree to keep updated on any changes in the Terms of Use.
Dated 22nd March 2024
For questions relating to our Website Terms of Use, please contact us via the options below;
The Terms
1. ("us", "we", or "our") Inner Melbourne Maids Pty Ltd trading as Inner Melbourne Maids ABN 89 673 437 422, and included entities related to or associated with it, any successor or assignee of the entity.
2. ("Service, Services") refers to the introduction or placement of a registered service provider on request by a customer and the domestic cleaning services that are subsequently carried out for the customer by the registered service provider.
4. ("Client", "Customer") refers to an individual or entity that uses our Services.
5. (“Registered Service Provider”) refers to an individual, individuals or entity registered with us to provide cleaning or domestic services to our Clients
6. ("you") refers to a Client, Customer
7. ("Website") refers to our website with the URL https://innermelbournemaids.com.au
Your privacy is important to us. It is Inner Melbourne Maids' policy to respect your privacy regarding any information we may collect from you across our website, https://innermelbournemaids.com.au, and other sites we own and operate.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
We don’t share any personally identifying information publicly. We may share personally identifying information when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
By accessing the website at https://innermelbournemaids.com.au, you are agreeing to be bound by this Privacy Policy & Disclaimer, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with this Privacy Policy & Disclaimer, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
While using our Service or Website or Online Booking Form or when you communicate via email, Facebook, our website, in writing, via phone, you provide us with information that we collect, store and use. This information may include your name, physical address, email address, phone numbers, gender, occupation, place of work, family details and other personal or demographic information. We may also collect personal data from third parties with whom you have had dealings including credit reporting agencies, public records, and our Registered Service Providers. Other Personal Data that we collect will generally include information about any Service that you want, any information needed to arrange for that Service to be provided to you and any information that would enable us to improve the quality or efficiency of any Services we provide to you. We may also contact you after Services are provided to collect information about the Services that were provided to you. In addition, we may collect your bank account details from you if these details are required for payment of a Service. We may also your share any of this information we collect with our Cleaners, Registered Service Providers.
We may also collect information on how the Website is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
We use cookies and similar tracking technologies to track the activity on our Website and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Website.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.
Examples of Cookies we use:
Inner Melbourne Maids uses the collected data for various purposes:
We may use third-party providers to monitor and analyse the use of our Website.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Website. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Website available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
In no event shall Inner Melbourne Maids or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Inner Melbourne Maids' website, even if Inner Melbourne Maids or a Inner Melbourne Maids authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
The materials appearing on Inner Melbourne Maids' website could include technical, typographical, or photographic errors. Inner Melbourne Maids does not warrant that any of the materials on its website are accurate, complete or current. Inner Melbourne Maids may make changes to the materials contained on its website at any time without notice. However Inner Melbourne Maids does not make any commitment to update the materials.
Inner Melbourne Maids has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Inner Melbourne Maids of the site. Use of any such linked website is at the user's own risk.
Inner Melbourne Maids may revise this Privacy Policy & Disclaimer for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of the Privacy Policy & Disclaimer
The Privacy Policy & Disclaimer and conditions are governed by and construed in accordance with the laws of VIC and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
For questions relating to our Privacy Policy, please contact us via the options below;
1. (“us”, “we”, “our”, "Agency", "agency") refers to Inner Melbourne Maids Pty Ltd trading as Inner Melbourne Maids ABN 89 673 437 422 and any related entity.
2. (“Service", "Services”, "service", "Services") refers to the introduction or placement of a registered service provider on request by a customer and the domestic cleaning services that are subsequently carried out for the customer by the registered service provider
4. (“Client”, “client”, "Customer", "customer") refers to an individual or entity that uses our Services.
5. (“Registered Service Provider”, “Cleaner”, “cleaner”, “cleaning tech”) refers to an individual, individuals or entity registered with us to provide cleaning or domestic services to our Clients
6. (“You”, "you") refers to a Client, Customer.
Your cleaner will strive to be on time. Unexpected traffic or other unavoidable variables may occasionally affect the arrival time of your cleaner. The cleaners usually service homes between the hours of 8:00 a.m. and 5:00 p.m.
Please communicate requests for changes in appointment days and time to the agency directly.
For safety purposes our cleaners are unable to move any heavy furniture or step on a ladder higher than two steps. If you would like us to clean areas behind appliances or furniture please have these moved and ready to clean prior to the commencement of the appointment. We take these measures to protect our cleaners and also prevent damage to your property. Additionally, we kindly request your cooperation in securing a safe environment, including proper management of pets or potential hazards. In the event of an injury occurring due to circumstances on your premises, you may be held accountable for any resultant damages or medical costs.
We have a zero tolerance policy towards aggression and anti-social violent behaviour.
• Rude and abusive behaviour
• Threatening & intimidation
• Inappropriate advances (sexual harassment and other types)
• Overly demanding disrespectful behaviour
The cleaners will do the best to be aware of pets of minors while cleaning. It will be the customer's responsibility to watch and mind pets and minors in the household. If your pet could be uneasy around strangers, please ensure it's restrained during our service for our cleaners' safety.
If for any reason our cleaners arrive to your property and are unable to gain access or if they are turned away at the door this appointment will incur a cancellation fee.
If you cancel your appointment within 48 hours of the scheduled time you may incur a cancellation fee. The cancellation fee for a Once Off or Regular Clean appointment is $75 and for a Deep Clean appointment is $150.
We strong recommend you provide a lockbox solution for access if you plan to not be home during the cleaning appointment.
There are various options can provide your cleaner with in order for access
Hide Key – You may decide to hide a key in a predetermined safe place for your cleaner.
NOTE: In the event the client chooses to leave a door unlocked, or place a key under a mat or any other unsecured place for the cleaners to gain entry into the home, the Agency or its cleaners will not be held liable for any damages or theft to the client’s home.
Lockbox – A lockbox is a small black box usually with a combination or keypad on it. Real estate agents commonly use this to securely store a key inside. This is a great secure option to leave a key for your cleaner.
It is preferred for your home alarm system to be turned on the day of your appointment. This will provide greater ease for your cleaner. If you have an alarm system which is easy to operate you may provide us with instructions on operating the alarm.
If it is possible to meet your cleaner we recommend you show them around on the cleaner's initial appointment. This will help them with understanding your requirements and instructions to access your property.
The agency reserves the right to refuse service for certain reasons. These reasons include but are not limited to: not being able to gain entry to a home, no power / electricity, no air conditioning or heating, frequent cancellations or schedule changes, improper or dishonest booking, project out of the scope of the original booking, being rude to the independent cleaning professionals, breaching the Client Obligations outlined in this document, and / or incorrect or non-functioning billing information or late payments.
Our role is to connect you with independent cleaning professionals. While we strive to provide consistency by connecting you with the same cleaner for each service, there may be instances where a different cleaner is assigned due to availability. Please note that these cleaners operate independently and are not our employees.
Payment for cleaning services is made directly to the cleaner, who operates independently. Our role is to facilitate the connection between you and the cleaner, and we do not handle payments on their behalf.
You are contracting directly with the cleaner, who operates independently. You are responsible for providing instructions to the cleaner and making timely payments directly to them. If a cleaner is unavailable, we can assist in connecting you with another cleaner.
We the agency have the right to assign all services and legal responsibilities within these terms of service to any entity we deem suitable.
Our agency provides a referral service, connecting clients with independent cleaning professionals. These cleaners have agreed to certain terms with our agency, including a non-solicitation agreement. This means that if you wish to engage in a direct working relationship with a cleaner we have referred to you, a period of 12 months must pass from the cleaner's termination of their agreement with our agency. This policy is in place to protect the investments and resources we put into recruiting, vetting, and referring high-quality cleaning professionals. Any violation of this policy may result in termination of our services. We appreciate your understanding and respect for this policy.
Our role is to connect clients with independent cleaning professionals. These cleaners are not our employees; they operate independently and pay us a marketing referral fee for facilitating this connection.
This Agreement may be terminated by the Agency or by the Customer by providing at least 48 hours notice prior to the Service. The agency may terminate this Agreement with immediate effect if the Customer is in breach of this Agreement.
The cleaning service does not guarantee the return of a rental bond or security bond etc. The service can not guarantee the removal of mould or hard stains in caulking, in bathrooms or any area of the house. This type of clean can be offered best when the property is empty and has not furniture. All hard rubbish must be removed. Our cleaners also can not remove hard rubbish. If you home is furnished we will provide a Spring Clean and the cleaners will do their best to work the furniture. Power and water must be connected at the property if not the cleaner may cancel the appointment and you will incur a cancellation fee. All the work is billed hourly with a minimum of 6 hours of work. If you have special requirements they need to be communicated prior so your cleaner can be prepared with the right products and equipment. For instance, if you need windows, blinds, walls and the likes please let your cleaner know beforehand. Each area and task takes extra time and will be billed accordingly. The cleaners don't clean bio-hazards
The Cleaners will leave certain items untouched, such as items or areas containing any body fluids or excretions and litter boxes. Homes with the following cannot be services; animal waste, human waste, dead animals, and/or anything else that may be a bio-hazard. If your pet has an accident or vomits, it will be your responsibility to clean it up. The cleaners will clean around these areas.
Seasonal insect infestation can also be a problem and may prevent the cleaner from completely cleaning your home. If ants, termites, roaches, rodent, fleas, etc., are encountered, the cleaner will not clean or vacuum the area. The cleaner will leave you a note, or the agency will call you regarding the problem. If you have other items you prefer to not be cleaned or handled, please call the office and we will arrange to avoid those items.
The cleaners can only clean areas reachable by hand. The cleaners cannot clean ceiling fans that are not reachable by a 2 step ladder (supplied by the customer), upper shelves, chandeliers, wet wiping light bulbs, heavy scrubbing of walls, heavy duty/steam carpet or any carpet cleaning, move heavy appliances, move furniture that contains electronics, lift heavy objects, prepare meals, provide any pet or children-related services, or empty diaper pails. Again, for liability and health reasons, the cleaners do not move heavy appliances and furniture. The cleaners can clean around them and underneath, to the extent reachable.
The Customer represents and warrants that: it will provide a safe working environment at the Premises for the Cleaner to perform the Service; the Cleaner will have unencumbered and unobstructed access to those areas of the Premises requiring the Service; it will provide the Cleaner with access to all services and utilities (including hot and cold water, electricity, and rubbish bins) as required by the Cleaner to provide the Service; it will advise the agency to the commencement of the Service of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime at the Premises; it is authorised to use the Premises and obtain the provision of Service; if the Customer requires the Cleaner to clean behind or under any heavy items (e.g. a fridge, bookshelf, or other furniture), it will move those items prior to the commencement of the Service; and it will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewellery, works of art, antiques, or items of sentimental value prior to the commencement of the Service.
The Agency acts as a referral service. All Cleaners are independent cleaning professionals whom the client is contracting directly with. Payment is always made to your Cleaner and not to the Agency. The cleaning service is provided by the Cleaner and not the Agency.
Any damages or liabilities, losses that are direct or consequential or inconsequential as a result of the service provided by the Cleaner is the sole responsibility and liability of the Cleaner.
The Agency shall not be liable under any circumstances for any losses that the Client suffers as a result of any failure or negligence by a Cleaner to comply with his/her contractual obligations for whatever reason regardless of the fact that such Cleaner may have been referred to the Client by the Agency.
All warranties in respect of the Service, whether implied by statute or common law, made expressly or otherwise, are hereby excluded to the extent permitted by law. Furthermore, to the extent permitted by law, the Agency does not guarantee the service, or the performance thereof, in any way whatsoever.
While using our Service or Website or Online Booking Form or when you communicate via email, Facebook, our website, in writing, via phone, you provide us with information that we collect, store and use. This information may include your name, physical address, email address, phone numbers, gender, occupation, place of work, family details and other personal or demographic information. We may also collect personal data from third parties with whom you have had dealings including credit reporting agencies, public records, and our Registered Service Providers. Other Personal Data that we collect will generally include information about any Service that you want, any information needed to arrange for that Service to be provided to you and any information that would enable us to improve the quality or efficiency of any Services we provide to you. We may also contact you after Services are provided to collect information about the Services that were provided to you. In addition, we may collect your bank account details from you if these details are required for payment of a Service. We may also share any of this information we collect with our Cleaners, Registered Service Providers.
The Terms and Conditions are governed by and construed in accordance with the laws of VICTORIA, AUSTRALIA and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
For questions relating to our Terms and Conditions, please contact us via the options below;
🔔 IMPORTANT INFORMATION ABOUT OUR SERVICES
Regular Clean / Once Off Clean (General Clean)
Whether you’re scheduling a regular cleaning session or a single, once-off clean, this service focuses on the most frequently used areas of your home. Please discuss your specific cleaning requirements with your cleaner so they can prioritise tasks during the allocated time.
Our Regular and Once-Off Cleaning services include:
For a detailed list of all the cleaning tasks included in our Regular and Once-Off Cleaning services, please see below.
All Rooms:
✔️ Furniture Dusted
✔️ General Straightening
✔️ Floors Vacuumed/Mopped Cleaned
✔️ Mirrors Cleaned
✔️ Internal Windows (Upon request - allow additional time)
✔️ Skirting Boards (Upon request - allow additional time)
Bathrooms:
✔️ Cabinet Exterior Cleaned
✔️ Countertop/Sink Cleaned
✔️ Fixtures Cleaned
✔️ Shower/Bathtub Cleaned
✔️ Toilets Cleaned/Sanitised
✔️ Empty Bin & Put New Bin Liner
Kitchen:
✔️ Appliance Exteriors Cleaned
✔️ Microwave Exterior/Interior Cleaned (Upon Request)
✔️ Cabinet Exterior Cleaned
✔️ Countertop/Sink Cleaned
✔️ Cooktop and Splashback Cleaned
✔️ Table/Chairs Dusted
✔️ Empty Bin & Put New Bin Liner
Housekeeping (Upon request - allow additional time):
✔️ Bed Sheets Changed
✔️ Bed Made
✔️ Clothes Folded
✔️ Dishes Washed
Deep Clean
Our Deep Clean service includes everything provided in our Regular and Once-Off Cleaning services, with the added benefit of more extensive cleaning tasks. This service is designed to give your home a thorough, top-to-bottom clean. As with all our services, please discuss your specific cleaning requirements with your cleaner so they can prioritise tasks during the allocated time.
Our Deep Cleaning service includes:
For a detailed list of all the cleaning tasks included in our Deep Cleaning service, please see below.
All Rooms:
✔️ Skirting Boards dusted
✔️ Skirting Boards wet wiped
✔️ Architraves dusted
✔️ Architraves wet wiped
✔️ Floors vacuumed/mopped cleaned
✔️ Mirrors cleaned
✔️ Rubbish bin emptied
✔️ Window sills dusted/wet wiped
✔️ Internal windows cleaned
✔️ Blinds lightly dusted (Upon request - allow additional time)
✔️ Walls spot wiped (Upon request - allow additional time)
✔️ Woodwork/Doors dusted
✔️ Woodwork/Doors wet wiped
✔️ Wardrobe exterior/interior wet wiped
✔️ Remove Cobwebs
Bathrooms:
✔️ Cabinet exterior cleaned
✔️ Cabinet interior wet wiped
✔️ Countertop/Sink cleaned
✔️ Fixtures cleaned
✔️ Shower/Bathtub cleaned
✔️ Toilets cleaned/sanitised
✔️ Ceiling exhaust fans cleans
✔️Empty Bin & Put New Bin Liner
Kitchen:
✔️ Oven exterior/interior cleaned
✔️ Microwave exterior/interior cleaned
✔️ Rangehood cleaned
✔️ Cooktop and Splashback cleaned
✔️ Cabinet exterior cleaned
✔️ Cabinet interior wet wiped
✔️ Countertop/Sink cleaned
✔️ Empty Bin & Put New Bin Liner
Consider Additional Time
Please ensure there is sufficient booking time should you require any of the tasks below;
⏳ Changing bedsheets
⏳ Folding clothes
⏳ Cleaning windows
⏳ Wiping skirting boards
⏳ Lightly dust blinds
⏳ Spot wipe walls
⏳ Removing cobwebs
⏳ Cleaning bathroom ceiling fans
Limitations
We can not deep clean the below;
⚠️ Blinds can only be LIGHTLY dusted
⚠️ Walls can only be SPOT cleaned
Exclusions
Please do not request any of these tasks from your cleaner.
❌ Lifting items weighing over 10kg (including large furniture)
❌ Dusting and/or vacuuming of ceilings / surfaces outside of normal reach
❌ light fittings
❌ Heating ducts
❌ Use of ladders. With the exception of a Deep Clean you can supply your cleaner with a ladder which has no more than 2 steps. This is for the cleaning of bathroom ceiling exhaust fans and picture rails.
❌ Cleaning external windows
❌ Deep stain removal
❌ Cleaning pet messes and/or heavily soiled areas
❌ Cleaning of mould and/or biohazardous material (nappy bins etc)
❌ Steam cleaning
❌ Deep carpet cleaning or shampooing (Standard vacuuming of carpets and rugs is included in all services)
❌ Extermination (insects, etc)
❌ Rubbish removal and/or collection services
❌ Operate washing machines or dryers
❌ Fragile trinkets and ornaments
❌ BBQs
❌ Garages and/or patios (aside from basic sweeping)
❌ Landscaping and/or yard-work
❌ Any area outside of your home
How Many Hours Do I Need? A Helpful Guide
All our cleaning services are based on hourly rates, allowing you to book the time you need and specify your focus areas and priorities directly with your cleaner. The number of tasks completed is directly related to the total hours booked. As an example, a 2-hour booking would not be sufficient to clean a 4-bedroom home thoroughly.
Estimated Time Needed for Whole-Home Cleaning:
🔵 Regular Clean & Once-Off Clean
Includes General Clean: Full bathroom, floors (vac & mop), kitchen surfaces, and dusting (dependent on hours booked)
🔵 Deep Clean
Includes all features of a Regular Clean, along with added services like cleaning internal cabinets, oven, rangehood, and internal windows. The time required for a Deep Clean can differ significantly based on specific tasks, such as spot-cleaning walls or dusting blinds, which are notably time-intensive. Hours needed are dependent on your unique requirements.
Why do extra bedrooms add more cleaning time? The time taken to clean an additional bedroom isn't the main factor. Rather, homes with more bedrooms usually have other enlarged spaces too—like bigger kitchens or an extra living room etc. So, when we estimate cleaning time for a home with more bedrooms, it's not about the bedrooms per se; it's about the overall increase in the size of the home. For instance, a home with 5 bedrooms isn't just two bedrooms larger than a 3-bedroom home; it's usually significantly bigger overall, with more spaces that require cleaning.
How do extra bathrooms affect the overall cleaning time required? Unlike bedrooms, bathrooms are often some of the most labour-intensive areas to clean in a home, due to the variety of surfaces and the high level of cleanliness required. Cleaning an extra bathroom can add anywhere from 30 minutes to 1 hour to the overall cleaning time, and a powder room (toilet-only room) may add another 15-20 minutes. Additionally, more bathrooms also suggests a larger home size and complexity, which, while playing a smaller role, still contributes to the overall estimated cleaning time.
Other Factors Affecting Time Needed:
Fair Comparisons, Evaluating Cost and Service: If transitioning from a fixed-price cleaning service to our hourly-rate model, consider the overall cost for a comparable amount of cleaning. If you book a base level of 2 hours with us but used to pay your previous cleaner twice as much, you may have been paying for two cleaners. Therefore, to achieve a similar amount of work done, a 4-hour booking with us would be needed.
Booking Less Than Recommended?
A Short Guide To Managing Under-Booked Hours
Some customers book extra time to ensure everything is completed, while others intentionally book less than our recommended hours due to budget or a preference for a partial clean. If you book fewer hours than we advise for your home, you can still have a great experience by setting the right expectations and communicating effectively.
What May Happen When You Book Less Than Our Recommended Hours?
A) The cleaner might try to rush and fit everything in.
Even if you don’t ask for a full-house clean, you might still provide a long list of high-priority tasks. If the cleaner believes you expect all of them to be completed, they may work quickly, potentially missing details or skipping larger tasks, as they feel this is the most efficient way to utilise the limited time. They assume that covering more of your list will make you happier, as they are trying to complete as much as possible within the hours booked. This may lead you to feel that the cleaner didn’t do a quality job, when in reality, there simply wasn’t enough time to complete everything thoroughly.
B) The cleaner might maintain a steady pace, but complete less.
By not rushing, they give tasks proper attention but inevitably leave some areas or tasks undone.
While you may acknowledge that cleaning is a time-based service and not everything can be completed in limited hours, you may still feel disappointed or feel the cleaner was “too slow” and should have done more. However, in reality, cleaning is time consuming, and completing additional tasks simply wasn’t possible within the allocated time.
How To Get the Most Out Of Booking Less Than Our Recommended Hours
When you know you’re booking less time than we advise, the key is to adjust expectations and work with your cleaner to plan what’s realistic.
Why We Mention This at Booking & Final Considerations
We might let you know if the hours you’re booking are less than what we recommend for the size of your home. This isn’t about pushing you to select more hours—it’s about making sure you’re aware of what can and can’t be accomplished. We want you to have a good experience, and that starts with aligning your budget, your priorities, and the time it truly takes to clean.
As long as both you and your cleaner know what to expect, booking less than our recommended hours can still deliver a satisfying, high-quality result without anyone feeling rushed or short-changed.
Why Our Hourly Rate Service is Your Best Choice
When it comes to cleaning services, you often face two options: fixed price or hourly rate. We're committed to offering you the best value and quality, which is why we've chosen to provide services at an hourly rate. Here's why:
- Transparency & Consistency: With hourly rates, you get exactly what you pay for—no more, no less. When you book a 3-hour service, you're guaranteed 3 hours of dedicated cleaning. This way, you can measure the service you receive, ensuring consistent and fair delivery every time.
- Flexibility to Suit Your Needs: Our hourly rate system lets you tailor the cleaning to what you specifically require. Whether you need your entire house cleaned or just specific areas, you decide the focus and duration, making your service customisable and adaptable.
- Quality Over Quantity: Unlike fixed price services that may encourage rushing, our cleaners dedicate their full attention to delivering quality. Be it a pre-party deep clean or your regular weekly service, the focus is on thoroughness and hygiene.
- Upfront, No-Surprise Pricing: When you book with us, you choose the number of hours you want your cleaner to work. The price is confirmed at the time of booking, and that's exactly what you'll pay. Your cleaner will complete as much as they can within your pre-booked time. So, there are no hidden fees or unexpected charges. You're in control, always. In contrast, fixed-price services may offer low initial quotes, only to increase charges later.
Better Value: When compared hour-to-hour, our hourly rate services can be up to 40% more cost-effective than fixed price alternatives. We've gone into great depth comparing these pricing methods in our detailed guide, which we invite you to -
Click Here To Uncover the Truth
